| >Product Overview |
| >Website CE Benchmark |
| >Email CE Benchmark |
| >Telephone CE Benchmark |
| >Branch CE Benchmark |
| >Multi Channel Benchmarks |
| >Expert Website Reviews |
| The process of searching for new and used cars, the information provided on the cars and the options for sorting the results. |
| Examination of the mechanism the site offers for users to sell their cars and value their cars. |
| The level of assistance provided to users via the website and e-mail; including the buyer enquiry form that is sent to dealers. |
| Evaluation of various tools on the site (e.g. e-mail alerts, car comparisons) and site content (e.g. Car reviews, car finance & insurance). |
| The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of important policies. |
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ©2009 Global Reviews
Pty Ltd ABN 96 063 578 943 Privacy Statement | Legal Statement |