Results now out from UK’s first four-dimensional customer experience benchmark

The first wave of the Global Reviews pioneering 4CE Website Benchmark study has now been completed in the UK, and home and motor insurers in the market will soon have the ability to discover how their online customer experiences measure up to their competitors.

Date: Tues 10 April 2012

The Australian Bureau of Meteorology understands how much we rely on its information to support our personal and work lives and to help us plan around severe weather events.

The purpose of the research is to better understand the needs of the general public and industry across the range of information services the Bureau offers. The research will explore how we use weather information, along with the decisions, risks and impacts of weather to Australian organisations.

London, 27 February 2012

Online Customer Experience, and final conversion, can be improved by fixing four key usability flaws.

Most brands in the UK insurance market are failing to provide even the most basic required level of online customer experience, according to the quarterly UK Insurance Benchmark Survey by Global Reviews, the world’s leading provider of advanced online customer experience insights.

As published on SmartCompany, Wednesday 1 February 2012.

How many of you have said to yourself while waiting on a call for a service operator or struggling with an online purchase process, “Why I am persisting with this?” Did you opt-out or was the reason too great to persist with the struggle?

How many of you have walked past a cafe with a long queue for your morning coffee and kept on walking? If two in three prospective customers kept walking because they didn’t have the time to wait, would the potential returns justify a rethink to your staffing and shop design?

London, 26 January 2012

Home and Motor Insurers first to benefit from pioneering study providing the deepest customer experience insight.

Global Reviews, the world’sleading provider of advanced online customer experience insights, today launches its 4CE Website Benchmark study, the first ever four-dimensional online customer experience benchmark in the UK. British motor and home insurance providers will be the first beneficiaries of the first 4CE Benchmark study when the first truly four-dimensional research results are published in March 2012.

As published on SmartCompany, Friday 11 November 2011.

Much has been said about the life of Steve Jobs. Speaking to friends, family and colleagues recently, our lives could have been very different without his vision and persistence to delivering amazing customer experiences.

A useful infographic created by Outrider Australia from our latest research into the online shopping behaviour of Australian consumers.

12pm, 7 September 2011

Amidst retailer uncertainty and predictions that a renewed global recession could be on its way, new data into the purchasing behaviour of Australians was revealed this morning at the Australian Interactive Media Industry Association’s (AIMIA) 'Online retail: Brand engagement in a multi-channel environment' Forum in Sydney.

As published on SmartCompany, Tuesday 14 June 2011.

We've all joked about the impractical notion of life without customers. Imagine it, it'd be super not having to deal with constant questions, complaints, rudeness and slow payments. We could say "so long" to our investments in marketing, better systems and the constant challenge in creating engaging consumer environments. We'd be able to spend time on doing the things we think are more important. You know like, well, hmm...

The undeniable fact is that whether we like it or not, our ability to attract, influence, convert and retain customers need to be at the forefront of our business strategies – top down and bottom up.

Global Reviews publishes the Customer Experience (CE) Index, the leaderboard of customer experience excellence.

Top performers from within an industry's CE Index will be recognised in the media and via an annual awards program.