A Ms Megabyte Gold Mouse Certification indicates that the retailer displaying
the Gold Mouse provides a safe and reliable shopping service. The Gold Mouse is a stamp of
approval from Ms Megabyte, powered by Global Reviews, an independent market research
company that has been the industry benchmark for online retailers since Christmas 2000. |
| Sudden
Death Criteria |
| 1. |
The
correct product was delivered. |
 |
| 2. |
The
credit card was billed for the correct amount. |
|
| 3. |
The
product was delivered in working order. |
|
| 4. |
Consumers
can purchase from the site. |
|
| 5. |
Consumers
can use Visa and Mastercard. |
|
| 6. |
The
price is stated. |
|
| 7. |
The
site displays an e-mail address. |
|
| 8. |
There
is a Privacy Policy. |
|
| 9. |
There
is a Security Policy. |
|
| 10. |
The
site encrypts sensitive information. |
|
|
|
The 30 criteria used
for the Gold Mouse encompass the basic customer experience that all retailers should
provide. A Gold Mouse is awarded to retailers that achieve a score of 80% and meet 10
sudden-death criteria. In
appraising a retailer, Ms Megabyte and Global Reviews have purchased from each website,
analysed its policies and used its customer service channels. Click here for more information. |
