We have a position available for a Customer Experience Benchmark Analyst within our Web Team.

If you’re excited about the internet and would love the opportunity to be part of a team that tells the biggest companies in Australia how to do it better, this is the job for you. Focusing on customer experience, Global Reviews seeks a self motivated Individual, to assist in analysing websites using its unique methodology.

Global Reviews has built a reputation in the market research industry over the last six years for reliable, insightful and actionable market research. The unique Global Reviews methodology helps Australasia’s largest companies maximise their customer value.

Our benchmarks rate and rank customer experience, monitor competitors and deliver prioritised recommendations. It measures the customer experience across the internet, e-mail and telephone channels to assist companies to better relate to their customers.

Customer Experience Benchmark Analyst

You will have

• A love for surfing the web and a great understanding of the internet
• A high level of self motivation and enjoy working within a team
• Strong attention to detail and quality focus
• An ability to meet objectives in a role having some autonomy
• Displayed pro-active problem solving in past positions
• Proven time management capability
• Excellent PC skills (in particular MS EXCEL)
• Excellent written and verbal communication skills

Experience in quality assurance, web design, online research would be beneficial

The successful candidate will receive full training and certification as a Global Reviews Customer Experience Benchmark Analyst.

Please send your CV to Tremayne Murphy and please visit our Company Overview for more information about Global Reviews.

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