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| >Product Overview |
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| >Website CE Benchmark |
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| >Email CE Benchmark |
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| >Telephone CE Benchmark |
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| >Branch CE Benchmark |
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| >Multi Channel Benchmarks |
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| The level of assistance provided to users via website, telephone, and e-mail. |
| The level of information and interactivity provided by the site to its customers, including the ability to log-in to an account. |
| Assistance, information and methods provided on site to enable new users to sign up and manage their new accounts. |
| Site content regarding general company information, safety tips, and cost and energy saving mechanisms. |
| The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of several important policies. |
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Customer
Support
Existing
Customers
Prospective
Customers
Onsite
Information
Site
Utility
