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| >Multi Channel Benchmarks |
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| The amount and quality of more general financial, property information and all types of calculators provided on site. |
| The level of assistance provided to users via website and e-mail. |
| The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of several important policies. |
| The amount and quality of FUNDAMENTAL loan information provided on site, enabling potential mortgage applicants to make an informed decision. |
| The information and level of assistance provided to users for online application. |
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