| >Product Overview |
| >Website CE Benchmark |
| >Email CE Benchmark |
| >Telephone CE Benchmark |
| >Branch CE Benchmark |
| >Multi Channel Benchmarks |
| Communication with stakeholdes through e-mails, frequently asked questions and interactivity such as e-mail news alerts and webcasting. |
| The annual and financial reports that are available and how they are displayed, presentation of the calendar and company news. |
| Information about the company's activities, strategy and history as well as corporate governance and key personnel. |
| Dividend payments and dates, share registry links and contact information, and share prices and graphs. |
| The navigation of the website, the features contained on the site, site map and policies such as privacy policy and terms of use. |
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