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| >Product Overview |
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| >Website CE Benchmark |
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| >Email CE Benchmark |
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| >Telephone CE Benchmark |
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| >Branch CE Benchmark |
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| >Multi Channel Benchmarks |
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| The ability to identify the best broadband plans, determine pricing, and sign up |
| The ability to identify the best dialup plans, determine pricing and sign up. |
| Facility for members allowing log in, online payment, and other account services. |
| The navigation of the website, the features contained on the site and the privacy policy. |
| The level of help customers can access via the website, and e-mail. |
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Broadband
Prospects 
Dialup Prospects 
Existing
Customers
Site
Utility
Customer
Support
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