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| >Website CE Benchmark |
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| >Email CE Benchmark |
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| >Multi Channel Benchmarks |
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| The quality of the system that allows users to search the lifestyle website. |
| The level of functionality and the quality of the results provided from the Search Utility. |
| The overall level of quality and detail of information that is located throughout the website. |
| The ease of navigation around the website and the content present on the home page. |
| The level and quality of service customers receive via website FAQs and the email contact centre. |
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Search Facilities
Search Results
Content
Site Utility
Customer Support
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