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| >Website CE Benchmark |
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| >Telephone CE Benchmark |
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| >Branch CE Benchmark |
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| >Multi Channel Benchmarks |
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| Information to differentiate various day-to-day banking options for a small/medium business and the ability to apply for these accounts online. |
| Tools and information regarding the various leasing, finance and insurance options available to a small/medium business. |
| Information to assist the SME in establishing a range of traditional and electronic means for receiving payment for their goods and services. |
| The design, operation and ease of navigation for the website as well as the content and size of the SME Banking Homepage. |
| Content to assist the SME with some important business requirements such as understanding superannuation and taxation options. |
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Transactional
Banking
Finance
& Insurance
Merchant
Services 
Site
Utility 
Ancillary
Tools 
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