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| >Product Overview |
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| >Website CE Benchmark |
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| >Email CE Benchmark |
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| >Telephone CE Benchmark |
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| >Branch CE Benchmark |
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| >Multi Channel Benchmarks |
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| The website's design and ease of navigation as well as the level of self service provided via customer centric FAQs. |
| The provision of interactive tools and static information on value added travel products. |
| The ability to search for and purchase a complete travel package including a flight, hire car and accomodation. |
| The functionality and capabilities of the search engine for customers seeking a flight, car hire, and accomodation. |
| The content and functionality of the search results for a customer seeking a flight, car hire and accomodation. |
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